In response to queries about our opening during this time:
We ARE absolutely allowed to remain open in the current situation. Pet shops are exempt from the government’s closure instructions, as they are (quite rightly) deemed to be essential. We remain committed to providing a service to our customers during these trying times.
Some wholesalers have decided to suspend trading for a minimum of 2 weeks, dependent upon updates and guidelines, whilst others will be trying to continue supplying the trade for however long is practicable. Those who are unable to use their own delivery systems will rely on a courier service, who may be ordered at any time to only deliver items deemed as ‘essential’.
However, we are, as you will have noticed, a very small shop, and as such really do need to be careful with HOW we remain open. In order to adhere to current guidelines about distancing, we really need to make sure only one customer is indoors at any one time. The recommended two metres is quite a long distance, and if there’s more bodies present, it simply isn’t possible to observe that ruling.
Several folk have phoned and asked if we are still selling fish (as well as obviously essential products such as food, meds and filtration). Well, yes, we are able to sell fish, but again, the fish room is a small enclosed space so we can’t do it like we usually do. If you need fish at this present time, please be prepared to either select them yourself and let us know what you want us to catch (either by phone beforehand so we can get them ready for you to pick up, or on your own in the fish room – I think everything is labelled so you can make informed decisions) and let us catch them for you while you remain in the outer part of the shop.
Any regular customers who are unable to visit us due to isolation or medical reasons will be glad to know that we will deliver to your doorstep. (within reason) at no extra cost apart from travel expenses that will be donated to ‘The Seahorse Trust’. We are unable at present to process internet payments, but we will, however, give you our bank details upon request for BACS payments if necessary.
It is a worrying time for us all, and we want all our customers and ourselves to remain well. What we are going through at present is clearly nothing other than a crisis. There have been many other times in history when things have looked bleak, but we are still here. Hopefully this too will pass and we can then get back to normal sooner rather than later. Many thanks for your continued support.
At Elm Lane Aquatics, we pride ourselves on giving best advice for the wellbeing of fish. We provide expert knowledge of all things aquatic and will always put the welfare of aquatic animals first.
We always hold a large variety of fish in stock. Over 300 species of fish at any time. plus shrimps and snails. We cater for those who want standard ‘community’ fish and those who are more specialist fish keepers and have the experience to keep more ‘challenging’ species.
We are authorised stockists of many of the leading brands in fish-keeping including, Seachem, Waterlife, Esha, Evolution Aqua, Juwel, Eheim, Aquael, Clearseal, King British, Sera, Fluval, plus many others
We are licensed by Sheffield City Council: AW_SAP0008
We are very pleased to say that we have been awarded a FIVE STAR rating from the license issuing authority.
Our charity of choice is THE SEAHORSE TRUST and our customers have raised over £600 in 2 years. Many thanks.